IPS-Pronorm, 377 Richmond Road, Richmond TW1 2EF

Supply Only or Supply and Fit - what you NEED to know

Supply Only or Supply and Fit – what you NEED to know

18th October 2017

Once you have decided on your kitchen, you need to decide on the choice between Supply Only or Supply and Fit.

The cost of a kitchen isn’t going to be cheap, so it’s only natural that you will want to save money where you can.

However, for your kitchen to last it does need to be installed and fitted correctly – so you need to be aware of potential pitfalls at this deciding stage.

The difference between DELIVERING to Supply Only vs Supply and Fit

Supply Only – means that all the products you have ordered are delivered on site. It is then your responsibility as the purchaser to check the delivery is complete – with no items missing or damaged.

Should there be any items missing or damaged it is your responsibility to contact us or the supplier within their specified time-range to arrange for any replacements.

Supply and Fit – means that all the products you have ordered are delivered to us, where we check that the delivery is complete with no items missing or damaged. Should there be any missing or damaged goods, we organise their replacement.

Supply and Fit = Dry Fit

You will hear Supply and Fit referred to as a Dry Fit. This means all units are fitted up to the point of final connections for electrics and plumbing.

This provides a clear line of distinction between kitchen installation and works carried out by your electrician or plumber, should there be a problem with either.

So what is the difference between your builder fitting the kitchen and our appointed fitters?

Pronorm is a high-end product, designed to be fitted by someone who is highly competent in furniture installation.

It does not arrive with any step-by-step installation manual.  If your builder is expecting a manual, take it as a sign they will not be familiar with installing a high-end product.

Builders can put their hands to many tasks, but if they are not familiar with a particular brand like Pronorm – they can soon become unstuck.

If something doesn’t fit correctly or work, we have known builders to down tools, refusing to continue – and it’s anyone’s fault but theirs!

A Pronorm appointed fitter knows the brand. Should they encounter a problem they can find a solution and discuss options with you so you are happy with the end result.

They take full responsibility for the fitting and installation of your kitchen.

But… my builder quoted £900 to fit and you quoted  a lot more than that. How can we justify the difference?

Builders will often quote the installation of a kitchen as a minimum amount as they know there’s a chance it will get knocked back.

For example, if they quote £3000 and you decide to use an independent fitter, they then have to knock £3000 off their quote. Whereas if they quote £900 – they only have to knock £900 off.

It is seen by the builder as a cost to be absorbed when winning the job.

What can typically go wrong when not using a Pronorm appointed fitter:

The kitchen gets installed incorrectly – for example as happened recently, the builder fitted certain panels upside down – and then realised the edging didn’t match!

Cutting things they’re not meant to cut – this leads to huge frustration as it can mean having to wait weeks for a replacement.

Parts get damaged and the fitter takes no responsibility.

Throwing out – or losing – finishing touches i.e. cover caps, hinge caps because they do not know what they’re for.

How can you decide:

You need to ask if their builders or installers are familiar with a mid-to high end product. Ask what brands of products they have previously fitted and installed.  If their experience are high street brands like Howdens or Ikea then it’s likely they will encounter problems fitting a product like Pronorm

Appliance fitting…

You do also need to be aware that if  you order your own appliances,  our fitters won’t install them as we cannot take responsibility for them.