You might recall my email a little while ago, where I mentioned the other Senior Designer here: Rina.
I remember when Rina first came for an interview. Bubbly, talented and with a fabulous portfolio of kitchen designs tucked under her arm, it was obvious she was going to fit in right away.
I asked her a few questions over a cup of tea before we opened this morning, so I could share a bit of the Rina magic with you. Here’s what she said…
What experience do you have with kitchen design?
Well I trained as an interior designer and fell into kitchens just after I graduated. I did sales and design for 13 years at a bigger kitchen company before joining the IPS Pronorm team back in 2013. I actually worked with lots of Pronorm products in this role so I’d say by now I really know these kitchens inside out. It’d be hard not to after 20 years!
And what’s your personal approach to sales?
Customers have thanked me for taking a gentle approach so I guess I must be gentle! Makes sense as I’m definitely not about going in for the hard sell at all. Kitchens are the centre of the family home and creating the perfect one is such a personal thing. That’s why I’m really careful to listen, suggest and discuss ideas at the customer’s pace.
Do you think your own cooking prowess has anything to do with your success as a designer?
I think it must do! I’m told my process feels really natural and, as an avid baker, I’m in the kitchen at home a lot, so I know how to use a space. I like to quiz customers about how they’ll use their space too; they often end up considering options they never even knew were possible!
So what’s your favourite thing about the range?
Pronorm’s come such a long way in terms of product range and quality over the years. I love that even though it’s a midrange brand, it really can compete with the higher bracket stuff but at an affordable price. Plus it’s more sustainable and better-wearing than loads of other products.
And that’s Rina! Well, that’s not all of Rina, but it should give you a pretty good idea of what a wonderful and experienced designer this lady is. You’ll find out more should you ever create a kitchen together too!